It seems to me that the text is more explanatory or informational than anything. Tan wants the audience- anyone who has communicated with someone that does not regard English as their native tongue- to try to understand that simply because a person may not speak English well, does not make them unintelligent or less worthy of respect or fair treatment.
For me, the passage is easy to follow, mostly because of the precise, concrete details she uses regarding her experiences with English, more specifically, her mother's struggle with the language.
It seems as though the author organized occurrences in the piece in order or how important they are to understanding the plights of those in this kind of situation.
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